Terms and Conditions

This website, buyesimturkey.com, is operated by Bosphorus Mobile, based in Istanbul, Türkiye (“Bosphorus Mobile”, “we”, “us”). You can reach us at support@buyesimturkey.com.

These terms apply to every order placed on this website. By placing an order you accept them, so please read them first; if you do not agree with them, do not order. How we handle personal data is explained separately in our Privacy Policy.

You must be at least 18 years old to place an order.

We sell prepaid, data-only eSIM plans for use in Turkey. A plan gives you a fixed amount of mobile data, or unlimited data under the fair-use rule below, for a fixed number of days. It does not include a phone number, voice calls or SMS.

The data allowance, validity, network and features of a plan are the ones shown on its page at the moment you order. That description is part of our agreement with you.

Because a plan carries no voice service, it cannot be used to call emergency numbers. Keep your normal SIM active for that.

We are a reseller, not a network operator. We buy connectivity wholesale from a connectivity partner, and the mobile service itself is carried by Turkish mobile networks.

We do not ask for identity documents. If the law or a network ever requires identification for a particular plan, we will say so before you buy it.

The unlimited plan

The unlimited plan has no data cap and no overage charges. It has a fair-use rule: 3 GB a day at full speed, after which the connection continues at 1 Mbps until the next day. The full-speed allowance renews every day for as long as the plan runs.

An eSIM only works on a device that supports eSIM and is not locked to a mobile operator. You confirm both at checkout. Our How it works page explains how to check in under a minute, and lists supported models.

Whether your device is compatible is your responsibility. If it turns out not to be, do not install the eSIM: an eSIM that was never installed can be refunded (see “Refunds” below).

Your order is an offer to buy. Our agreement with you begins when we send the email that contains your eSIM. We may decline an order — for example if we suspect fraud, or if a price was plainly wrong — and if we do, we refund anything you have paid for it.

Prices are shown in pounds sterling, euros or US dollars, and you are charged in the currency you selected. The total at checkout is the total you pay us. Your bank or card issuer may add its own currency-conversion or foreign-transaction fees; those are outside our control.

Payment is taken by a third-party payment provider on its own secure page. We never see or store your card number.

We may change our plans and prices at any time. A change never affects an order that has already been placed.

We deliver by email, normally within seconds of your payment being confirmed. The email contains a QR code and the codes for manual installation. It goes to the address you enter at checkout, so please type it carefully — it is the only way we have of reaching you.

If nothing has arrived after fifteen minutes, check your spam folder, then write to support@buyesimturkey.com from the address you ordered with. We will send it again.

Treat the email like a voucher. Whoever installs the eSIM first has the plan, so do not forward it to anyone you do not want to give it to.

You can install the eSIM as soon as you receive it; installing needs an internet connection, so home Wi‑Fi is the easy place to do it. Installing does not start the plan.

Validity starts when the eSIM first connects to a mobile network in Turkey, and then runs without interruption for the number of days in your plan. The first connection has to happen within 180 days of purchase; an eSIM that has not connected by then expires.

When the validity period ends, or when the data allowance is used up, the plan ends. Data you have not used is not carried over and is not refunded.

An eSIM can generally be installed once, on one device. Do not remove it from your phone while the plan is running: we may not be able to issue it again. If you need to change phones during your trip, write to us first.

Data plans can be topped up on the same eSIM, and the unlimited plan can be extended by days. Every top-up is a new order under these terms, with the allowance and validity shown when you buy it.

Mobile coverage and speed depend on the operator's network, where you are, how busy the network is and what your device supports. 5G is available where the network offers it and your device can use it; elsewhere the connection falls back to 4G. We do not promise a particular speed, or that the service will be uninterrupted or available in every location.

Your data reaches the internet through a gateway in the Netherlands. Some websites will therefore treat you as a visitor from the Netherlands.

VPN access is included with the plans as an extra, supplied by a third party. It is provided as available and is not part of the mobile service itself.

The plans are for your own personal use. You agree not to:

• resell an eSIM, or use it to provide a service to others, without our written agreement;
• use it for anything unlawful, including under the laws of Turkey while you are there;
• send spam, run automated bulk traffic, or use the eSIM in a SIM box, gateway or similar equipment;
• interfere with, or try to get around the technical limits of, the network or our systems.

If an eSIM is used in breach of this section, we or the network may suspend it without notice and without a refund.

The statutory right to withdraw

If you buy as a consumer, distance-selling law normally gives you fourteen days to change your mind. It makes an exception for digital products that are supplied immediately at the buyer's request. An eSIM is one: it is delivered within seconds, and once it has been installed it cannot be handed back. By placing an order you ask us to deliver immediately, and you acknowledge that the statutory right to withdraw ends once the eSIM has been installed.

Our refund promise

On top of that, this is what we promise:

• An eSIM that has not been installed and has used no data is refunded in full if you ask within 30 days of buying it.
• An eSIM that cannot be installed, or does not connect, because of a fault on our side or on the network's is replaced or refunded — your choice — if our support has not been able to fix it. Tell us within 30 days of the problem appearing. If you had already used part of the plan, the refund covers the part you could not use.
• If a network or our connectivity partner withdraws a plan you have already bought, we replace it with an equivalent plan or refund the part you have not used.
• If you were charged twice, or charged the wrong amount, tell us within 30 days and we refund the difference.

If you see a charge from us that you did not make, write to us straight away.

What we cannot refund

• a plan that has been activated and works, whether or not all of its data was used;
• a plan that has expired;
• an eSIM you removed from your phone while the plan was running;
• slow or patchy coverage in a particular place, when the service works normally elsewhere;
• a device that turned out to be incompatible or locked after the eSIM had been installed and used on another device.

How to ask

Write to support@buyesimturkey.com from the address you ordered with and tell us what happened. If it is a technical problem we may ask for a screenshot of your phone's eSIM settings, because most problems can be fixed in one reply. Approved refunds go back to the payment method you used and normally arrive within 10 working days.

If something has gone wrong, please talk to us before you dispute the payment with your bank: it is nearly always faster. An eSIM bought with a payment that is later reversed may be switched off.

Nothing in this section takes away rights that the consumer law of your country gives you and that cannot be excluded by agreement.

We are responsible for delivering a working eSIM for the plan you bought, and for putting it right if we do not. We do not exclude or limit our liability where it would be unlawful to do so — for example for fraud, for death or personal injury caused by our negligence, or for rights that consumer law makes mandatory.

Beyond that, and to the extent the law allows:

• we are not responsible for interruptions, slow speeds or lack of coverage caused by the mobile networks, by your device or by anything else outside our reasonable control, including decisions by public authorities;
• the plans are sold for personal use, so we are not responsible for lost profit, lost business or similar commercial losses;
• our total liability for an order is limited to the amount you paid for that order.

We are not in breach of these terms where we are prevented from doing something by an event outside our reasonable control.

The content and design of this website belong to us or to those who licensed them to us. You may use the website to inform yourself and to buy from us; you may not copy it wholesale, scrape it or interfere with how it works. Network and device names are trademarks of their owners and are used only to describe compatibility and coverage.

We may update these terms, for example when the law or our service changes. The date at the top shows the latest version. The terms that apply to an order are the ones that were published when it was placed.

If you are unhappy with anything, write to support@buyesimturkey.com first. Most problems are solved in one reply.

These terms are governed by the laws of Türkiye, and the courts of Istanbul have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live, and you may also bring proceedings in the courts of that country. Consumers in Türkiye may apply to the consumer arbitration committees and consumer courts.

If a court finds part of these terms invalid, the rest stays in force. If we do not enforce a right straight away, we can still enforce it later. We may transfer our rights and obligations to a business that takes over this shop, provided your rights are not affected.

These terms are published in more than one language. If a translation differs from the English text, the English text applies, except where the law of your country requires otherwise.